Most 2020MY Ford vehicles and newer are outfitted with a built-in modem. Incompatible vehicles include:

• i. 2021 E-Series Cutaway/E-Series VN127
• ii. 2021 F-650-F-750 Medium Duty
• iii. 2020 F-59/53 (Motorhome)
• iv. 2020 F-150 Workhorse (XL version)

Once you’ve established your log-in credentials, it’s time to fully activate your Telematics account by adding the VINs for eligible vehicles in your fleet. Before adding new VINs, make sure to review the checklist “Vehicle Readiness for Enroll and Unenroll,” which you should’ve received in your onboarding email. You’ll enroll vehicles through your Ford Pro Marketplace account. Once logged in, navigate to the “Vehicles” tab on the left side of the screen. Click the “Add Vehicles” button and fill out the pop-up form. You can enter vehicles one at a time or add vehicles in bulk by downloading a CSV template, populating it with your vehicles’ information and uploading the file. Make sure to click the “Add Vehicle” button, and your enrolled vehicles will immediately appear on the Vehicles tab with an Action status. For more detailed instructions, check out this step-by-step tutorial. If you’re still having issues uploading vehicles, don’t hesitate to reach out to the Ford Pro Intelligence Team.

You can order Plug-In Modem Kits via your Ford Pro Marketplace account. Each Kit costs $129 and includes the plug-in device (PID), as well as an accompanying splitter and harness. The PID easily plugs into your vehicle’s OBD-II port. Please note that your Kit may take up to 30 days to be delivered. The richness of data available via a PID is determined by the age and capability of the vehicle

Upgrading your active Telematics Essentials⁠ subscription is a quick and easy process that can be completed within your Ford Pro Marketplace account. Vehicles must be re-enrolled, and the upgrade requires two ignition cycles. This process could take longer depending on the vehicle’s location and its current use.

In-Vehicle Coaching is an audible alert system that monitors and corrects driver behavior in real time. To access this feature, you must have an active Telematics subscription⁠. You can add In-Vehicle Coaching at no extra cost through your Ford Pro Marketplace account. Once you’ve added eligible vehicles, you can set custom driver parameters, such as speeding threshold, idling duration and acceleration sensitivity. For step-by-step instructions on this process, check out this video tutorial.

To access vehicle security features, you must first be a Telematics subscriber. If you’re already subscribed to Telematics, you can add security features through your Ford Pro Marketplace account. By remotely configuring a collection of security alerts, you’ll be notified if a fleet vehicle is being misused outside of business hours or is involved in a traffic incident. A vehicle’s ignition does not need to be turned on to track its location.